Cancellation policy: You may cancel any festival pass up until 60 days prior to an event without penalty. Passes cancelled 30-59 days prior to an event will incur a 20% cancellation fee. Cancellations within 30 days of an event will incur a 50% cancellation fee but are transferable and can be resold. (We will even assist by listing your items for resale on our Facebook pages.)
Errors made in ordering may be cancelled and reversed within 72 hours of purchase regardless of proximity to event date.
Hotel room cancellations are dependent on the policies of each hotel. Concert tickets purchased through the Nugget for the Reno Celebrity Showroom are generally not refundable.